Stained glass ship

We take pride in processing our orders. We award personnel that continue to perfect the shipping department. They strive to increase accuracy which is reflect in the number of customer calls we receive. Please note any lost packages not on the carriers list when delivered. If incorrect merchandise is received through an error on our part, please notify us within 2 business days and we will make the arrangements necessary to correct the error. Returns for any other reason will be subject to a 20% restocking fee, and must be shipped freight pre-paid. The returned merchandise must be in its original new condition. No returns or exchanges on: chemicals, glass, metals, any special orders, used, or discontinued items. Please call for a return authorization number. Boxes with No RAN # will be refused by our shipping department.
Because we stock what we sell Most orders ship the same day if the order is in before 4 PM via UPS ground. On rare occasions an item will be out of stock and we will pull the product from the web site to prevent unhappy customers. IF your product is out of stock in most cases it will be shipped a few days after the instock items. There is no additional shipping charge on out of stock products.
International Orders: The web site is only capable of calculating shipping charges for the lower 48 U.S. states. Beyond this area we must email you the correct shipping charges and wait 48 hours for your acceptance before processing the order. Shipping charges don't include any duties or taxes to your country.
We are not liable for damage or loss of merchandise once it has left our warehouse. In the unlikely event that this occurs, follow these procedures: UPS Shipments--if the shipment shows outward evidence of damage, open the package before signing the delivery receipt. Do not refuse delivery. Call us about the damage merchandise. Please have the tracking number listed on the box so that we may file a claim for the damaged goods. Do not discard the outer box or any of the damaged contents as the carrier may wish to perform an inspection. We will handle the claim with UPS and replace or credit your damage ASAP. When contacting us please have your invoice # available. U. S Postal Service-- Please take the outer box with its entire contents to your local Post office to initiate a damage claim. The Post Office requires that at least 30 business days have passed before they will begin a tracer. Please note that it can take up to a year for a USPS claim to complete.
Extra Charges we must add to your order: Prices subject to change without notice. Note: Extra Fee's we must charge and are not shown on your order (products total less than $50 + $3.50) (Orders with glass + $4.75) (For every 13 sheets of glass or part of we will charge another $4.75). Example: up to 13 sheets of glass = $4.75, 19 sheets of glass = $9.50 ....... (orders with 6' metal boxing + $9.00)